These are difficult times for retailers. COVID-19 dealt a serious blow to the high street in 2020. Several big names collapsed into administration, not to mention dozens of small and independent businesses.
It’s natural to be risk-averse when times are tough, but it’s also important to think about the future. The businesses that thrive in the post-COVID world will be those that are willing to adapt to the new landscape.
Team communications can help you to provide the kind of service that will keep your customers coming back time and time again. VoCovo products offer great value for money and an excellent ROI. But don’t just take our word for it. Let’s take a closer look at the figures.
VoCoVo isn’t just about hardware. VoCoVo’s Headsets, Call Points and Keypads form a single ecosystem, backed up by an intuitive software. The beauty about VoCoVo is that it can be scaled up to cover stores of any size.
This means that the cost will depend on the size of your store, the number of colleagues you employ and the number of stores you have.
VoCoVo saves you money in a whole host of ways. Some are easy to measure while others are less quantifiable. It’s easy to put a monetary figure on improved task efficiency but it’s harder to measure the value of greater job satisfaction.
Here we’ll look at four of the measurable ways that we can save you money and compare the savings to the cost of implementing VoCoVo. Remember though, that this is only part of the picture. It’s also worth noting that these figures are based on a pay rate of £9 an hour. If you pay more, you will save more.
VoCoVo’s headsets allow colleagues to check stock levels, request information and answer customer queries remotely. This reduces each colleague’s walking distance by an average of 1.4KM per store per day:
VoCoVo allows colleagues to multitask. You can answer customer queries or request information without stopping work. This saves you time which, in turn, saves you money:
VoCoVo reduces the need for manual intervention at self-checkouts. Customers can request help via a Call Point and colleagues can answer from anywhere in the store. Purchases can be authorised from anywhere within sight of the checkout via your headsets.
VoCoVo Call Points allow you to unman customer service and click & collect desks during quiet periods. Colleagues can get on with other tasks until they are needed.
Taken individually, VoCoVo’s money saving methods allow you to cover your costs in a matter of months. However, it’s important to remember that you won’t be implementing these changes one at a time. VoCoVo allows you to save money in all four ways at once, making your payback time even faster.
For more information on VoCoVo and to speak to one of our experts, give us a call today.Contact us today