Instantly assist customers and better serve your customers with VoCoVo Call Points. Empower customers to request help when and where they need it with VoCoVo’s wireless calling system.
Give your customers great service, on-demand. VoCoVo Call Points free up your team to stay productive on the shop floor and cover desks like Click & Collect, Customer Services or self-checkouts remotely. Answer customer questions quickly by giving your team the option to respond remotely via the Call Point when they don’t need to attend in-person. The Call Point flashes to let customers know the request has been sent.
Battery life: VoCoVo Call Points guarantee long battery life
VoCoVo Call Points typically only need charging every 90 days. The Call Point has multiple charging options including rechargeable batteries and mains charging, meaning it can be positioned almost anywhere and can be easily relocated with the minimum amount of effort.
Reporting: Unlock usage and data statistics
Call Point data and statistics enable businesses to make customer service a measure of store performance. Businesses can then monitor response times and identify training requirements.
Calculated savings: Flexible staffing
Track when and how often customers use desks like Click & Collect or Customer Services, monitor how quickly your team respond to calls, and assign resources accordingly. Unlock all those working hours spent manning quiet desks. VoCoVo Call Points free up colleagues to work on other tasks around the store, without being tied down to one location.
Empower your customers to get the service they need with customer lead notifications direct to colleague wireless headsets. VoCoVo Call Points are scalable, secure and easy to install. No Wi-Fi is needed. A dependable connection that doesn’t put strain on your Wi-Fi network for communication.
Supercharge all areas of your store
Customer service buttons can be placed around stores, within fitting rooms, at delivery points, or at click and collect desks.
With retail stores being an ever changing environment, our Call Points are entirely mobile and can be picked up and moved with ease. Call Points can be there to assist customers and empower colleagues.
Speed up delivery and collection
Make fast food faster by super charging pick up. VoCoVo’s internal and external Call Points can be used by food couriers to alert the front of house team that they have arrived. No longer will delivery pick ups overrun the restaurant floor, ruining the atmosphere for diners.
“The flexibility of the Call Points mean that we can move them around the store whenever necessary. This is vital as we constantly move stock around the store.”