How wireless radio solutions can help your business grow
Like all things that grow, many companies benefit from external influences to help them thrive. At 2826, we help you bring that magic, offering you innovative communication and radio solutions to drive your business growth.
In this article, we show you exactly how the VoCoVo suite of products has already helped 4,000+ individual stores grow better and how the right VoCoVo solution can help you achieve the same.
Helping business growth...
Stronger team communication
Growth starts from the roots, and in business terms that means your staff. It’s imperative your team is given a voice to empower them and release the magic through customer experience. At the end of the day, happy, motivated, connected teams produce the best results for your customers and your bottom line. VoCoVo’s solutions improve several key factors that influence your business growth.
Drive team efficiency
VoCoVo's wireless team communication solutions are easy to use, save colleagues time and energy, and help all members work together. Through streamlined radio solutions, VoCoVo helps connect colleagues across stores, restaurants, warehouses, and sites around the world. Wireless technology also means team members can take customer phone calls on the go and open tills at the push of a button.
Make products easy to find
The larger the store, the harder it can be to find the product you’re looking for. In such a scenario, shoppers are increasingly taking their business elsewhere. VoCoVo offers a simple way around this, helping busy shoppers get immediate assistance and making team members easier to identify. This is made possible through our hardware products like the Call Point.
Improve colleague safety
Whether you’re a small convenience store with two team members or a large retailer with isolated areas in warehouses or storage rooms, store colleagues will feel safe and connected while at work thanks to VoCoVo. If you have colleagues working in isolated locations, late at night, or early in the morning, VoCoVo wireless headsets and handsets make them feel more connected to their colleagues, all with the push of a button.
Boost employee morale and motivation
Team communication via VoCoVo headsets promotes work relationships, improves safety, and makes daily tasks easier for staff colleagues. Headset and handset users enhance communication around the business, wherever the location, and employees feel well equipped to serve customers and handle any queries.
Manage loss prevention
VoCoVo’s technology solutions make it easy to report shoplifting and other incidents with a push of a button, whilst alerts about stock levels and store incidents can be broadcast to headsets and handsets, improving response time to emergencies like freezer temperature increase.
Unparalleled customer experience
In order for growth to occur, you need to keep your customers satisfied and meet their ever-soaring service expectations. We’ll help you sustain customer loyalty and enhance the experience they have when they walk through your doors.
Improve service quality
One of the best ways for brick-and-mortar businesses to compete with e-commerce giants is to offer outstanding customer service. Employees need to be highly accessible and, where possible, offer proactive service.
Increase speed of service
No one likes queuing or struggling to find a member of staff, especially when it’s possible to buy products easier and quicker online. VoCoVo’s team communication solutions improve customer loyalty and drive sales by helping you serve customers faster – whether that’s in a store, restaurant, or events venue.
Stay ahead of trends
A recent survey revealed that 65% of C-level executives rank ‘improving customer experience’ as the most important overall business objective, even above net profit and revenue growth. With VoCoVo, it’s easy to stay ahead of the latest customer expectations. VoCoVo’s products are being constantly updated to respond to changing consumer and market forces.
Business growth impact: the numbers
Don’t just take our word for it; the proof is in the results VoCovo receive from their customers. VoCoVo works with major brands such as Tesco, TGI Fridays, Halfords, and Wickes to help grow their businesses. They’ve installed in over 4,000 individual locations across the globe, with more to come. Here are just some ways implementing VoCoVo’s products have impacted customers:
- 198% increase in how quickly colleagues are able to help with customer enquiries
- 70% decrease in store theft
- £2.5million efficiency savings year on year
- 87% think they are better equipped for serving customers
- 52% increase in how safe colleagues feel at work
Want to see more? Read some VoCoVo case studies here.
Let VoCoVo nurture your business growth
Digitalisation is leading to new market challenges but it’s also providing today’s businesses with innovative ways of addressing them. Smarter working trends are enabling teams to communicate in the workplace, presenting a phenomenal opportunity for today’s businesses to minimise inefficiencies, drive sales, and transform business operations.
Now, some of the world’s largest retailers are adopting innovative communication technologies that bring teams together, enhance customer experience throughout their stores, increase sales, and improve safety and security.
If your business is ready to grow, we’re ready to hear from you. Contact our expert team for a free VoCoVo demo today.
