The 2826 Rookie’s Guide to two way radios: Part 9.

Why do you need a radio system? Aren’t mobile phones enough?  Isn’t it just an extra cost I simply don’t need?

Question: Some businesses operate really well using mobile phones to message and call colleagues when they need them.  The additional cost of a two way radio system is probably unnecessary for my organisation if we use phones properly and have a good process in place?  Right? 

Answer: Well, it can be.  To a point.  But only to a point.  Two way radio systems aren’t always hugely costly and the efficiencies and benefits hugely outweigh the investment in almost every scenario.  If you are an organisation that struggles with mobile phone signal, has lone workers or customer facing staff, and whose staff operate in environments which could be hazardous, the return on the investment is significant.  A well thought out radio system can improve so much.  Not only are health and safety processes hugely enhanced, but operational efficiencies are numerous too, and that goes straight to the bottom line in most businesses.  Here’s the lowdown…

The money

  • Unlike mobile phones, two way radios do not attract a monthly billing charge that is relative to their usage. There is commonly a mobile phone rental charge for the hardware and a monthly charge for the data and calls as well.  With two way radio, this is totally different.  There are various options to consider from CAPEX purchase to lease plans that work within a tight budget, but provide maximum output.  The key is to work with a team of experts to get the right equipment to suit the exact requirements and to do this in a cost-effective way.  The 2826 Managed Services Programme covers all aspects and can be tailored and adapted to suit all. 

The technology

  • Those who aren’t technically savvy can sometimes find new systems and technology such as this this overwhelming. But the good news?  Two way radios (once set up) are SO easy to use and require minimal training.  The important thing is to get the right system for your requirements and make sure that the system you choose has the right functions and features available.  At 2826, we follow our Phased Approach to get the clearest of briefs from our clients at the outset and ensure that the system they go with exceeds this and has space to grow and adapt.

The practicalities 

  • Mobile phone coverage can be patchy. Staff can damage mobile phones easily and this can be costly if it occurs regularly. 

Teams may need to talk to each other individually and to different groups of people within that team (something WhatsApp users know a lot about!).  The joy of two  way radio is that it is designed to do both, concurrently.  Priority calling, group calling, text messaging (and more) means that pre-determined groups can be defined and changed if needed. This creates easy, simple to use communication channels to cover all aspects a business may encounter. 

Here are just a few examples:

  • Health and safety emergencies
  • Night time working and lone worker duty of care
  • Queue management and social distancing management
  • Security concerns and confrontations
  • Staff dealing with customers

For information on how a two way radio system might help your organisation, in reality, get in touch with 2826.