Most modern tech comes with an inbuilt API, and VoCoVo is no exception. VoCoVo is designed for unlimited integrations with a huge range of smart devices.
API stands for Application Programming Interface. It refers to a piece of software that allows two devices to communicate. Think of it as an interpreter for devices that speak different languages. APIs also play an important role in security by controlling which information is shared between devices.
Every VoCoVo product comes with a built in API, allowing seamless integration with thousands of smart devices. Colleagues can receive information and even control devices, all from a single location. Here are six ways that smart integration can help you to get even more out of your VoCoVo system.
Self-checkouts have exploded in popularity since the pandemic, and this presents a challenge for colleagues. Many self-checkout purchases require authorisation, meaning that colleagues often spend all day rushing between machines. This is one area where smart integration can make a huge difference:
VoCoVo headsets can be linked to self-checkouts, allowing colleagues to receive notifications of the type of issue and which checkout needs attention.
When an authorisation is needed, colleagues receive a notification to their headset ensuring they know what order customers are waiting for and that colleagues don’t have to rely on noticing the flashing light above the till.
A single colleague can oversee multiple positions, freeing up team members to get on with other tasks.
With over 60% of customers preferring to contact companies by phone, you can’t afford to miss external calls. However, repeatedly leaving the shop floor to answer the phone can make it hard to stay on task. VoCoVo has a solution:
Shoplifting remains a major problem for UK retailers. The most recent BRC Crime Survey found that stores had lost £1.2 billion to thieves in 2020/21, an increase of £200 million from the previous year.
In order to reverse this trend, you need to give your security team as much support as possible. This is where smart integration comes into its own:
As well as helping you to catch thieves in the act, VoCoVo can also help you to spot the early signs of shoplifting:
Many stores still use a tannoy system to alert security colleagues to shoplifting incidents. This presents a major safety issue as criminals can see who is making the announcement. This is another area where smart integration can help:
Food waste costs UK supermarkets over £2.4 billion a year. Some of this is unavoidable, but a significant proportion is due to human error. Leaving fridge doors open or forgetting to restock shelves can lead to hundreds of thousands of tonnes of food being thrown away unnecessarily. Smart integration can help to rectify this situation:
Modern retailers use a wealth of technology to keep stores running smoothly. While there will always be those who are suspicious of change, these people are now firmly in the minority. In recent years, colleagues and customers alike have become increasingly tech-savvy:
We could name dozens more examples, and this number will only grow as time goes on. As new smart devices appear on the market, we’re confident that VoCoVo's API will have no trouble integrating them into your ecosystem. VoCoVo headsets are the only headsets on the market that offer unlimited integrations, so the sky really is the limit!
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