Growth starts from the roots, and in business terms that means your staff. It’s imperative your team is given a voice to empower them and release the magic through customer experience. At the end of the day, happy, motivated, connected teams produce the best results for your customers and your bottom line.
Team communications solutions improve four key factors that influence your business growth.
Team communication promotes work relationships, improves safety, and makes daily tasks easier for staff colleagues. Headset and handset users enhance communication around the business, wherever the location, and employees feel well equipped to serve customers and handle any queries.
Team communications solutions can save colleagues time and energy, and help all members work together, better. Using the right radio communication solution for your business can help connect colleagues across stores, restaurants, warehouses, and sites around the world and improve efficiency. Team members can take customer phone calls on the go and open tills at the push of a button.
Whether you’re a small convenience store with two team members or a large retailer with isolated areas in warehouses or storage rooms, store colleagues will feel safe and connected while at work thanks to VoCoVo. If you have colleagues working in isolated locations, late at night, or early in the morning, VoCoVo’s wireless headsets make them feel more connected to their colleagues, all with the push of a button.
VoCoVo’s technology solutions make it easy to report shoplifting and other incidents with a push of a button. Alerts about stock levels and store incidents can be broadcast to headsets and handsets, improving response time to emergencies like freezer temperature increase.
In order for growth to occur, you need to keep your customers satisfied and meet their ever-soaring service expectations. Better communication will improve how customers can be looked after and sustain customer loyalty. They will feel this enhanced experience the moment they walk through your doors.
One of the best ways for brick-and-mortar businesses to compete with e-commerce giants is to offer outstanding customer service. Employees need to be highly accessible and, where possible, to offer proactive service.
No-one likes queuing or struggling to find a member of staff, especially when it’s possible to buy products easier and quicker online. VoCoVo’s team communication solutions improve customer loyalty and drive sales by helping you serve customers faster – whether that’s in a store, restaurant, or events venue.
The larger the store, the harder it can be to find the product you’re looking for. In such a scenario, shoppers are increasingly taking their business elsewhere. VoCoVo offers a simple way around this, helping busy shoppers get immediate assistance and making team members easier to identify. This is made possible through our hardware products like the Call Point.
A recent survey revealed that 65% of C-level executives rank ‘improving customer experience’ as the most important overall business objective, even above net profit and revenue growth. With VoCoVo, it’s easy to stay ahead of the latest customer expectations with a constantly updated product suite that respond to changing consumer and market forces.
Interested in improving your customer experience within retail? Read this article to find out more.
Don’t just take our word for it; the proof is in the results we receive from customers. VoCoVo have been working with major brands such as Tesco, TGI Fridays, Halfords, and Wickes to help grow their businesses. In fact, over 4,000 individual locations across the globe, already use VoCoVo.
Discover how VoCoVo helped one of the UK’s major home improvement retailers - Wickes - by reading their case study.