2826 helps digitise communication in the Emergency Department
2826 helps streamline team communications in the Emergency Department using VoCoVo headsets. Here's an overview of the project, the challenges, the solution put in place and its outcomes.
An overview
Clinical environments are dynamic and ‘event driven’ workspaces in which clinicians must effectively communicate to make accurate healthcare-critical decisions. When healthcare professionals communicate effectively conveying critical information in a timely or easily understandable manner, they deliver safer and higher quality care. Clear and timely digital communication in healthcare keeps the morale of the team up while planning a busy day in the Emergency Department. Delays may occur if communication relies on identification of individuals through line of sight or use of telephones and pagers.
With the existing layout of majors, minors, clinical decision unit, fit to sit, pit stop and same day emergency care units in the Emergency Department, this inherits lots of physical obstructions (walls, cubicles, red areas and green areas etc) in communication via line of sight. With the staff always ‘on the go’ due to the busy nature of the department, making contact via departmental telephones to locate roaming staff members is near to impossible.
St Peter’s Hospital has chosen 2826 to provide a range of VoCoVo wireless communication technology to improve communication in the healthcare team in this dynamic and fast paced Emergency Department.
Stuart Young of 2826 Ltd commented...
"We are delighted to bring this excellent solution to St Peter's Hospital. We've been working with VoCoVo products for many years and as we've seen in other sectors, there are huge benefits for the healthcare sector. The implementation of this improved communication solution has already had a positive impact on patient care and we're very proud to have been able to play a part in this important transition."
Aims & Objectives
2826 undertook a full audit with St Peter’s Hospital to understand their needs and challenges to put a solution in place that would provide clear and timely communications for staff. The team required quicker, more reliable, and more efficient forms of communication in this fast paced, challenging, and often changing, environment that addressed the following points...
- Reduce communication delays
- Improve staff perception of communication delays
- Can wireless handsfree play a role in infection control and preparedness for future threats?
- Can the model be replicated in other parts of the hospital to overcome communication delays encountered with the current bleep/pager system?
Our Solution
2826 Ltd supplied St Peter’s Hospital with a range of VoCoVo wireless and Bluetooth enabled hands-free communication headsets. The solution was especially tailored to meet the needs of the busy Emergency Department, connecting staff to operating theatres and triage. With VoCoVo’s hands-free solution, communication has been hugely simplified reducing delay times and improving patient care.
The Benefits
- Time saved - Significant reduction in response time was observed
- Verbal queries improved - Median time of response reduced from 7 minutes before implementation to 9 seconds after implementation
- Improved staff perception - Complete change in staff perception of communication delays was recorded
- Reduced communication barriers - 100% satisfaction in communication was noted after the implementation of the device
Dr Usman Mansoor ConsultantEM (PEM), St Peter’s Hospital said...
"The implementation of this excellent solution has already illustrated how interconnectivity amongst staff members in the Emergency Department improves communication overall. We have already seen huge improvements and time savings, and expect this communication solution to have many positive impacts for staff and patients at our hospital.”
To find out more about about how we can support those in the Healthcare industry improve their communications with VoCoVo, please contact us today.
