78% of millennials say they would rather spend their money on an experience, like eating out at a restaurant, than purchasing food from a store. And that’s because eating out is about more than just dinner…

It’s All About Service

Sure, the food needs to taste great. But the venue, the atmosphere, the service, the front-of-house team, the wine pairings, cocktails, gin menu—everything needs to be carefully considered and executed to deliver the perfect dining experience your customers are searching for.

And yet many restaurants can’t do something as simple as pick up the phone.

“Why won’t you answer me?!”

The trouble is, many diners wait until their lunch break or after work to try and make dinner reservations. And this is a restaurant’s busiest period.

One industry survey showed that 81% of diners think it would be very helpful to be able to book a table at any time of day. But with everyone out front and busy serving customers, there’s often no one available in the office to take those important calls.

And then there’s the other problem…

“It’s not me, it’s you”

Those moments when your diners have managed to get through, booked a table—and then they don’t show. It’s frustrating and has a massive impact on your business. Not only have you lost that revenue for the evening, but you’ve also still incurred the overheads of paying staff, getting the kitchen up and running, and purchasing all the food in preparation.

On average, 10–15% of a restaurant’s covers fail to turn up.

To combat the issue, some restaurants impose fines or take a deposit upfront. But that’s an administrative burden that no one wants, and it just pollutes the overall experience. Others invest in complex systems that send a stream of automated reminders to diners about their reservation, which, again, doesn’t start the guest experience off on the right foot.

So, what’s the solution?

“Ring ring… ring ring”

Picking up the phone’s pretty simple, right? If it’s ringing in the corner, there’s a good chance someone is trying to get hold of you.

“But we don’t always hear it when we’re out front and the restaurant’s busy.”

You do with VoCoVo

“Hello! How can I help you?”

VoCoVo delivers innovative team communication solutions that improve efficiency, drive sales, and transform business operations. Through VoCoVo’s simple, wireless headsets for restaurants, you can easily enhance your customer service with instant voice communication.

Answering the phone is simple. Calls are routed via restaurant headsets to designated call handlers, who can pick up discreetly at the touch of a button, wherever they are in the restaurant.

With quick, effective communication, you avoid unnecessary customer frustration and start your guest experience off on the right foot.

“High-quality communication implies a high level of service.” – Journal of Services Marketing.

When 73% of diners agree that restaurant technology improves their guest experience, can you really afford to ignore them?

VoCoVo’s customer data shows that, on average, VoCoVo restaurant headsets increase how quickly team members can help with customer enquiries by 198%.

Imagine the impact that could have on your business

2826 Ltd is a proud Gold Partner of VoCoVo and has helped hundreds of businesses deliver exemplary customer service.

Contact us today for a FREE demo. We’d love to help you get started with VoCoVo and ensure you never miss another booking.