The pandemic’s impact on the UK economy continues to be felt, especially within the retail sector, where recovery has been slower. Despite the overall unemployment rate falling to pre-pandemic levels, nearly 90,000 retail jobs were lost in 2021, and many stores are still operating with fewer staff. While we can’t help you hire extra colleagues, we can certainly help you make the most of the team you already have.

How VoCoVo Improves Efficiency

VoCoVo is designed to increase efficiency and minimise wasted time on the shop floor. Based on a survey of over 100 stores conducted by VoCoVo, we identified the two biggest causes of inefficiency:

• Trying to find information for customers (26%)
• Searching for colleagues to ask for help (26%)

Both of these issues can be traced back to one thing: a lack of effective communication. Nearly half of the colleagues surveyed stated that better communication would greatly improve productivity. VoCoVo addresses this by streamlining communication across your team.

More Talking, Less Walking

A large portion of inefficiency comes from colleagues needing to walk to other departments or colleagues to find the information customers are asking for. This can be frustrating for both staff and customers. VoCoVo solves this problem by enabling direct communication, so colleagues can ask for information or help without having to leave their current task.

With VoCoVo headsets, colleagues can:

• Speak to other team members directly, cutting out unnecessary walking
• Quickly check stockroom details, ensuring faster service to customers

This reduces the average walking distance by 1.4 km per colleague each day. This is a significant timesaver, freeing up colleagues to assist more customers and complete other essential tasks.

Unlocking the Power of Multitasking

Shop floor staff are constantly on call to help customers, but they often struggle to juggle multiple tasks at once. With VoCoVo, multitasking becomes easier and more efficient:

• Hands-free operation means colleagues can respond to customers while continuing with their work.
• Telephone integration allows staff to take calls without leaving the shop floor.
• Colleagues can set reminders for calls and tasks, ensuring nothing is forgotten.

Time Is Money

By streamlining communication and improving task efficiency, the average store can save around 105 minutes a day. This is equivalent to adding an extra eight-hour shift every five days.

This time saved directly translates to financial savings. VoCoVo’s research shows that improving task efficiency and cutting down walking time can save a store more than £550 a week. These savings alone mean VoCoVo can pay for itself in just 16 weeks.

For more information or to book a free demo, get in touch with us today!