Retail communication headsets allow colleagues to interact at the touch of a button. This technology is perfectly designed for a busy, customer-facing environment.

VoCoVo headsets allow colleagues to alert each other quickly and discreetly, whether they need help, information, or support.

Headsets are portable, allowing colleagues to seamlessly carry on with their work while asking and answering questions. They also promote safe working practices and quicker communication, improving overall in-store security.

Empowering Staff

Regular contact between colleagues boosts morale and productivity. Allowing staff to talk in a group conference ensures they are always connected, eliminating the isolation that can occur when multi-tasking in smaller outlets.

As well as improving morale, these conversations empower employees. Knowing that help is always just a moment away can help colleagues manage the challenges of everyday retail life. But don’t just take our word for it…

“The VoCoVo system worked fantastically at our stores. The headsets and ‘call forward’ system helped our staff to work flexibly, respond to the needs of customers and their colleagues, and helped the launch of our new stores run smoothly. It was integral to the business model of our stores, and we’d thoroughly recommend VoCoVo for running an efficient operation.”
— Andy Newbould, Jack’s by Tesco

Deterring Theft

Headsets act as a deterrent. Colleagues who are always connected can quickly report everything they see, which deters theft and enables teams to discreetly communicate across different sections of the store.

In smaller convenience stores or stores with reduced staffing, two-way communication headsets provide vital support for staff members in different parts of the store. This is especially important during more vulnerable times, such as late at night, where communication can help prevent thefts before they occur.

Feeling Safer

Colleagues in regular contact with each other feel safer at work. Even in split locations with smaller teams, communication headsets boost confidence.

Reports show a 25% reduction in petty theft with the introduction of communication headsets. Attempted thefts have been stopped in their tracks thanks to VoCoVo technology. During a proof of concept trial conducted by VoCoVo, one UK retailer was able to prevent a £500 loss due to quick and effective communication.

The Retail Crime Survey 2019 reported a 32% rise in customer theft in the previous year alone. With security concerns increasing, colleague safety remains a top priority.

Measured and coordinated colleague communication significantly reduces theft. It enables staff to safely observe and report incidents with the push of a button.

Staying Connected to HQ

Another benefit of team communication headsets is their ability to connect store security on a national scale. Outdated tannoy systems and walkie-talkies are typically confined to store-specific communication. However, VoCoVo headsets can be linked to a central hub, allowing for nationwide communication.

This expands the scope of communication, enabling real-time message casting across stores and instantly sharing important announcements. The Co-Op has already implemented VoCoVo’s central security hub, which has allowed them to enhance nationwide store security.

The future of in-store security is even more exciting. The potential to link individual headsets to a wider, connected system can bridge the gap between colleagues and HQ, improving in-store security across the board.

Whether you’re looking to reduce losses, improve productivity, or boost colleague morale, VoCoVo’s tailored communication systems can make an enormous impact.

Get in touch today to discuss your requirements and see how VoCoVo can help your business flourish.