Radios were originally designed to do one thing – improve communication. Over the years, as technology has advanced, available solutions have ranged from very easy-to-use, simple systems to fully bespoke multi-functional setups that remain reliable in even the most challenging environments.

Regardless of the type of radio, one thing remains constant – they are a cost-effective way to improve team communication, regardless of the setting.

Adapting to New Ways of Working

Radios have supported businesses as they’ve opened, closed, and reopened again during the global Coronavirus pandemic. These systems have allowed businesses to adapt to new ways of working. For many small businesses, this new way of operating has placed a lot of pressure on customer experience, brand reputation, profits, and in some cases, survival. Many businesses had to learn on the fly how to open safely, often with little to no training on what to do and what not to do.

How to Manage Social Distancing on a Practical Level

The process of managing social distancing can be likened to managing a complex and strict people flow system. Many sectors are used to doing this in normal times (live events and concerts, for example), but many aren’t. When broken down, managing social distancing includes the following tasks:

• Creating one-way systems
• Spacing people out
• Directing people
• Preventing unnecessary contact
• Controlling timings of entry and exit
• Communicating with people (to tell them their order/meal, etc., is ready)
• Answering people’s questions from a distance

Over the past year or so, many businesses have used radios of some kind to organise how people enter and leave their building, or queue outside it. Clear directional signage combined with good team communication ensures a positive, safe experience. Many businesses are using a radio system for the very first time, while others – who have used them in the past – have adapted how they use them to meet new requirements.

The Importance of Team Communication

Small retailers, garden centres, cafés, and nursery schools, in particular, are having to up their game significantly to keep people safe. When managed well, this process has a direct impact on the customer’s experience and helps people feel relaxed. Team communication via radio plays a crucial part in this new puzzle we are all slowly putting together.

There are many solutions available, from two-way systems, DMR, push-to-talk over cellular, VoCoVo, and more. Our team of experts is on hand to help businesses with the best advice and solutions. We understand that times have been tough, but the need to open safely and manage expenditure is a delicate balance.

For more information on options, or for a free and friendly chat on how we can help, get in touch today.