VoCoVo Call Points
Meet VoCoVo Call Points
Instantly assist customers and better serve your customers with VoCoVo Call Points. Empower customers to request help when and where they need it with VoCoVo’s wireless calling system.
Give your customers great service, on-demand. VoCoVo Call Points free up your team to stay productive on the shop floor and cover desks like Click & Collect, Customer Services or self-checkouts remotely. Answer customer questions quickly by giving your team the option to respond remotely via the Call Point when they don’t need to attend in-person. The Call Point flashes to let customers know the request has been sent.
Better Serve Your customers With VoCoVo Call Points
Call Points offer a simple, one-button interface labeled “Press for Assistance,” allowing customers to send an audible location-based message to staff via their VoCoVo device.
Designed to integrate with your current setup through the VoCoVo Controller, Call Points enable instant two-way conversations, empowering customers to easily request help anywhere in the store.
VoCoVo Call Points allow easy communications for retailers on…
- Shop floors
- Click and collect
- Changing rooms
Incredible Capabilities
Battery life: VoCoVo Call Points guarantee long battery life
- VoCoVo Call Points typically only need charging every 90 days. The Call Point has multiple charging options including rechargeable batteries and mains charging, meaning it can be positioned almost anywhere and can be easily relocated with the minimum amount of effort.
Reporting: Unlock usage and data statistics
- Call Point data and statistics enable businesses to make customer service a measure of store performance. Businesses can then monitor response times and identify training requirements.
Calculated savings: Flexible staffing
- Track when and how often customers use desks like Click & Collect or Customer Services, monitor how quickly your team respond to calls, and assign resources accordingly. Unlock all those working hours spent manning quiet desks. VoCoVo Call Points free up colleagues to work on other tasks around the store, without being tied down to one location.
Supercharge All Areas of Your Store
Customer service buttons can be placed around stores, within fitting rooms, at delivery points, or at click and collect desks.
With retail stores being an ever changing environment, our Call Points are entirely mobile and can be picked up and moved with ease. Call Points can be there to assist customers and empower colleagues.
What Are the Benefits of Call Points?
VoCoVo Call Points are scalable, secure and easy to install. Empower your customers to get the service they need with customer lead notifications direct to colleague wireless headsets. No Wi-Fi is needed. A dependable connection that doesn’t put strain on your Wi-Fi network for communication.
- Instantly serve customers
- Flexible staffing
- Click and collect deliveries
