Frimley Health NHS Foundation Trust operates a high-pressure medical environment where team coordination is critical to delivering patient care. Emergency and Acute Medicine teams at Wexham Park Hospital and Frimley Park Hospital identified a need to modernise their communication methods to reduce delays and improve efficiency. After a thorough assessment, 2826 recommended the VoCoVo Enterprise Solution to enhance real-time communication capabilities, creating a safer and faster workflow for frontline NHS staff.
By leveraging VoCoVo’s wireless headsets and intelligent Enterprise portal features, these front line healthcare teams can now stay connected at the touch of a button, reducing unnecessary movement across large departments and freeing up valuable time for patient care. VoCoVo’s innovative back end systems provide actionable insights into device usage and system health, supporting the hospitals’ continued pursuit of excellence.
Managers at the Emergency Department were no strangers to the communication barriers that frontline staff routinely faced and the daily challenge of keeping staff connected in a busy and often chaotic, medical environment. Doctors and nurses routinely found it time consuming and difficult to seek out team members for critical updates and decisions, proving a significant time drain for staff taking time away from patient care.
The team needed a better way to stay in touch quickly, and wirelessly, to ensure smooth communication and the best possible standard of care for patients. Reliable coverage across busy wards was a pressing challenge.
To address the communication issues at Frimley Health NHS Trust, the project required:
These needs were a perfect match for VoCoVo’s Enterprise Solution, built to handle busy and demanding workplaces, wirelessly.
The VoCoVo Enterprise Solution was implemented at both Frimley Park and Wexham Park Hospitals for their Emergency and Acute Medicine departments. Staff received VoCoVo wireless headsets paired with advanced capabilities like Push-to-Talk (PTT). Through these devices, colleagues could exchange vital information instantly, reducing inefficient movements across large areas of both hospital sites.
VoCoVo’s Enterprise Portal offered supervisors a real-time interface to provide insights such as headset monitoring, signal strength visibility, inventory tracking, and battery life/usage. These features ensure that the solution is always ready for use and that communication disruptions were kept to a minimum during shifts.
Outcomes were evident early on. Time saved in locating colleagues allowed staff to dedicate additional focus to patient care. Workflow efficiency improved dramatically, while actionable system analytics enhanced resource management for senior management teams. Staff feedback mirrored this success, with Senior Matron James Rolfe stating that VoCoVo “transformed the way we communicate, saving time and energy, which we can give back to patients.”
"The VoCoVo headset solution has been a great initiative. They have changed and improved the way we communicate within the ED. Communicating with each other in ED is vital for the safe running and efficiency of the department. With the department being so big we used to spend hours walking around every shift looking for our colleagues, but now we can talk to each other with a touch of a button. This has saved a lot of time and energy which in turn we can give back to our patients". James Rolfe, Senior Matron
